Orders + Shipping
Learn about our shipping times, processing and more.
When can I expect for my order to ship?
All orders ship from our warehouse in sunny Miami, FL. You will receive an email with tracking information once your order ships. Our warehouse operating hours are Monday - Friday, 8am - 3pm EST. If you choose express shipping at checkout, we will co
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter your order number or t
What do I do if my order is missing an item?
We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items. If you believe there was a discrepancy with your order, please reach out to us at nol
Pre-Order Items
Pre-orders will be charged upon submission to secure the availability of your selected items. The estimated ship date will be noted on both the product page and in your cart at checkout; however, this date is subject to change. If any delays occur, w
Can I change or cancel my order after it is placed?
Currently, we do not offer order cancellations or changes unless a style is marked as pre-order. Our warehouse starts fulfilling orders once they are placed. Please visit our Returns Center and enjoy an easy returns process since we cannot modify ord
What should I do if I have not received my order yet?
If your order has not been received, please provide your order number so we can investigate further. Delays can occur due to high demand or back-ordered items. Once the issue is resolved, your order will be either shipped promptly or canceled if you
How much does shipping cost?
We offer free USPS Ground shipping on all U.S. Orders over $150 and free UPS Worldwide shipping on all orders outside of the U.S. USPS First Class Mail (on orders over $150): FREE. USPS First Class Mail: $8. UPS Ground: $10. UPS 2nd Day Air: $25. UPS